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Testimonials Articles

Testimonials Articles

Air Conditioner Maintenance TX 78010

December 10, 2019

“Joseph is always quick and reliable. Explains talking points very well.” – Jim C.

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Heat Pump Maintenance in Boerne, TX 78006

December 7, 2019

“He is very nice and did a complete inspection of the thermostat and units. He was on time” – Sally B.

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Heat Pump Maintenance in Boerne, TX 78006

December 7, 2019

“Excellent service as always. Joseph epitomizes the quality and client experience we have come to expect from KCA. Friendly, professional, and consultative.” – Donald D.

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Heat Pump Maintenance in Boerne, TX 78006

December 7, 2019

“Prompt, efficient, and friendly.” – Tim B.

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Heat Pump Maintenance in Boerne, TX 78006

December 7, 2019

“Prompt, efficient, and friendly.” – Tim B.

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Heat Pump Maintenance in Fair Oaks Ranch, TX 78015

December 7, 2019

“Joseph was very thorough and offered many suggestions.” – Ron B.

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Gas Furnace Maintenance in Boerne, TX 78006

December 5, 2019

“I was late in arriving but the work was started on the outside units which was nice and saved me time” – Steve D.

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Heat Pump Maintenance in Boerne, TX 78006

December 4, 2019

“Remarkably helpful as have always been my experience with KCA technicians” – Rosanne C.

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Heat Pump Repair in Boerne, TX 78006

December 4, 2019

“Joseph was very professional And helpful, we would choose to have him anytime” – Lynda H.

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Heat Pump Maintenance in Comfort, TX 78013

December 2, 2019

“Excellent service” – Gloria F.

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Air Conditioner Repair in Boerne, TX 78006

December 2, 2019

“Very personable, polite and professional…great job!” – Rick S.

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Heat Pump Maintenance in Boerne, TX 78006

November 29, 2019

“Great service very professional” – JD V.

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Gas Furnace Maintenance in Boerne, TX 78006

November 29, 2019

“Joseph answered all my questions and is very helpful and knowledgable. Thank you!” – Chelsie J.

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Heat Pump Maintenance in Fair Oaks Ranch, TX 78015

November 18, 2019

“Cedric was excellent. He was very deliberate and explained everything he was doing and the results. Professional in all regards. Love to have him back anytime.” – Greg B.

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Heat Pump Maintenance in Boerne, TX 78006

November 8, 2019

“Cedric went over each maintenance step performed. He explained it where I fully understood and repeatedly asked if we had any questions. Very professional.” – Ron S.

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Air Conditioner Maintenance in Fair Oaks Ranch, TX 78015-4772

November 7, 2019

“Strengths included your staff answering the phone, being courteous, and scheduling an appointment in a reasonable time. The technician called to inform us he we would arrive a bit late. The work was done professionally. The only thing that we really did not appreciate was the technician telling us about the foam insulation in our…

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Air Conditioner Maintenance in Comfort, TX 78013

November 7, 2019

“Very professional service.” – Kim M.

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Heat Pump Maintenance in Boerne, TX 78006

November 7, 2019

“Very professional service. Explained all aspects of service performed.” – William E.

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Air Conditioner Repair in Boerne, TX 78006

October 28, 2019

“I scheduled a repair and came in from out of town to meet the service tech. Right on time as scheduled. Excellent customer service. Everything exceeded my expectations.” – Michael Y.

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His expertise, professionalism, and friendliness made us glad we called KCA!

October 11, 2019

“Josh (not sure if this was Josh Neil or Joshua Diaz- his shirt just said “Josh”) did an wonderful job diagnosing and repairing our heater tonight on this first official cold day of the season. His expertise, professionalism, and friendliness made us glad we called KCA!” – Mary S.

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We look forward to working with them in the future

October 10, 2019

“Art and Brad were kind, informative, and professional. They responded quickly to our request for service. We look forward to working with them in the future.” – Katy B.

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Very professional and enjoyed his visit

October 8, 2019

“Identified my issue with AC and was able to fix the defect. He also validated if there were any other issue that could've caused the problem with my AC. Very professional and enjoyed his visit.” – Richard G.

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Excellent service

October 7, 2019

“Excellent service” – Benny C.

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Serviceman far above the ordinary

October 7, 2019

“Service done has required. Serviceman far above the ordinary.” – Chester S.

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The whole experience good and we cooled down once again

September 30, 2019

“Cedrick was great. He was very nice in explaining what was happening and what was needed to repair. The whole experience good and we cooled down once again.” – Michael S.

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Air Conditioner Maintenance in Boerne, TX 78006

September 12, 2019

“Good guy.” – Dale G.

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They did a great job from start to finish

September 4, 2019

“Sam gave us an estimate on a new heat pump. He checked our current system thoroughly and made suggestions that would improve air flow which was an issue we were having. Sam did a detailed analysis of our house to make sure we got the proper system for the home. He was very knowledgeable answering…

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Cedric did a wonderful job

August 29, 2019

“Cedric did a wonderful job. He explained everything, made sure to check on everything and that all was working when he left. He is very polite, friendly, and conscientious.” – Pat L.

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Faster than promised

August 22, 2019

“Faster than promised.” – Timothy M.

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I really like Cedrick. He is very courteous and respectful of me and our home.

August 22, 2019

“I really like Cedrick. He is very courteous and respectful of me and our home. He’s also great with our pets.” – Katrina K.

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Great service, very professional staff

August 20, 2019

“Great service, very professional staff” – Ken G.

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In addition to being competent and thorough, he is a cheerful and personable technician.

August 15, 2019

“Josh arrived on time, and by request, installed new surge protectors on the older A/C unit. He checked both systems for the regular 6-month service check-up that includes replacing the filters in both systems. He explained all the steps he was taking and the system responses during the process. In addition to being competent and…

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5 star service every time from KCA

August 14, 2019

“Josh, was very personable, polite, and very knowledgeable, enjoyed having him here in our home. 5 star service every time from KCA.” – Jeffrey K.

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Excellent service all around. Josh is the best…

August 12, 2019

“Very prompt, explanation of problem was on point. Excellent service all around. Josh is the best…” – Rob K.

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Joseph is a real asset to your firm and represents you well

August 12, 2019

“Very professional service. Joseph is a real asset to your firm and represents you well.” – Rocky B.

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Air Conditioner Maintenance in Fair Oaks Ranch, TX 78015

August 12, 2019

“Jeff was professional and courteous.” – Phyllis P.

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Thank you for your quick response and great help!

August 12, 2019

“Thank you for your quick response and great help! All problems solved and questions answered for now!” – Daniel G.

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Great job Joseph

August 12, 2019

“Great job Joseph. You answered all the questions I had with honesty and addressed the issues quickly.” – Daniel G.

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Great service

July 30, 2019

“Great service. Explained things well.” – James F.

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Will call you guys from now on thanks to Jeff…..

July 30, 2019

“always willing to explain everything before doing, always will to answer all questions. very Nice and a great repair all together… Will call you guys from now on thanks to Jeff…..” – Edwin D.

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Brad was a key member of the installation team

July 29, 2019

“Brad was a key member of the installation team. His fabrication skills are very much apparent. He demonstrated the ability to focus on doing the installation properly, all the while making numerous trips to the second floor. He took time to explain critical tasks and the need to make future service needs much easier to…

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It's very comforting to know the installation was done properly

July 29, 2019

“Walter's attention to detail and "doing it right" was very much apparent. The attic installation environment was not only confining and hot but was also compromised by a previous installation done poorly. Knowing what had to be done, he modified, adjusted and redesigned where needed for the new air handler. It's very comforting to know…

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Sabrina responded to our need for heat pump replacement and was very thorough

July 29, 2019

“Sabrina responded to our need for heat pump replacement and was very thorough in reviewing our old unit and its installation. Her keen understanding of the various Ruud models, plus her attention to our particular comfort requirements and cost, greatly helped us select the best Ruud unit for our home. Her bright enthusiasm and beaming…

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I'll be happy to welcome him to my home the next time I require KCA service

July 26, 2019

“Cedrick was a little late arriving at my residence, but he more than compensated for that by performing excellent service! While the office hadn't given him one of the primary filters he needed, he contacted another service rep and had the filter delivered to my home so that I didn't have to make another service…

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Joseph was very personable and very informative

July 16, 2019

“Joseph was very personable and very informative. A really nice guy. Thanks for sending him out. Heylee was very helpful on the phone and very nice. Tara was also very courteous.” – nancy p.

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Joseph was very personable and very informative

July 16, 2019

“Joseph was very personable and very informative. A really nice guy. Thanks for sending him out. Heylee was very helpful on the phone and very nice. Tara was also very courteous.” – nancy p.

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Again, Joe provided exceptional service

July 15, 2019

“Again, Joe provided exceptional service. He quickly diagnosed the problem and made the appropriate corrections. He took the time to do the job right! In addition, he took the time to explain what was wrong with the system and what needed to be done to address the problem. He was very patient and took the…

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Haylee was great on the phone

July 15, 2019

“Haylee was great on the phone when setting up the appointment and Cedrick was a awesome making the service call!!” – Stephen S.

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Jeff is the best!

July 12, 2019

“Jeff is the best! He always helped us with our AC issues and has done a superb job! I would also like to give a shout out to Haley and the office. The girls are always kind, courteous and professional when I call. Thanks to all of you for working hard to keep us cool.”…

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Very pleased

July 11, 2019

“Polite, Professional, and Experienced. Very pleased.” – Chris M.

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Cedrick was genial and professional

July 9, 2019

“Cedrick was genial and professional. He used his booties to protect the flooring. He quickly identified the source of the problem and rectified it.” – Joseph D.

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Quality service

July 9, 2019

“Quality service. On time and very thorough” – William C.

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AC is working fine

July 7, 2019

“AC was making a rattling noise inside the house. The UV light was broken. Was told it was due to a power surge. The bulb was replaced and a Surge Protector was place on the out side unit. AC is working fine.” – Mary R.

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They did a great job 👍 I will be using them in the future with all my AC needs

June 26, 2019

“KCA arrived on time, very professional, clean and fixed my problem. They did a great job 👍 I will be using them in the future with all my AC needs. Highly recommend!” – Helen C.

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Thanks very much Joseph and Brad for your hard work and expertise!

June 26, 2019

“Joseph and Brad got right to work on finding the cause of our A/C problem, diagnosing it within minutes. Rather than doing the quick fix and be on their way, they did some additional testing and found a larger issue that needed attention. Instead of having me take his word on the need for this…

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He found an unexpected issue ultimately saving me a lot of money.

June 20, 2019

“Art was very courteous and professional. During a regular maintenance checkup, he found an unexpected issue ultimately saving me a lot of money. I really appreciate he attention to detail.” – Jolie I.

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Jeff is a very responsible technician who apparently takes pride in his work

June 20, 2019

“Parts were delivered and installed first thing this morning. Jeff is a very responsible technician who apparently takes pride in his work.” – Timothy P.

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Sabrina was our Comfort Specialist. She sold us on the company.

June 13, 2019

“Sabrina was our Comfort Specialist who helped us through replacing a 23-year-old air conditioning system. She was great to work with, took lots of time to answer our questions, and assured us that KCA Services would stand behind its work. She sold us on the company. There was a problem with the install that involved…

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My service & accessory choice was a wise decision

June 13, 2019

“Congenial & professional with a gift of explaining work to be done along with being easy to understand without too much explanation. Appreciated his update to his process along the way & showing reasons why my service & accessory choice was a wise decision.” – Stacy M.

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Jeff really knows his stuff

June 11, 2019

“Jeff really knows his stuff. We are very confident that when he services our A/C we are in good hands.” – Mike E.

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So Helpful!

June 10, 2019

“Not only friendly, but so helpful!” – Kristen S.

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Everything was great.

June 7, 2019

“Everything was great. Cedrick was very progressive” – Mary J.

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Great Service!

June 7, 2019

“Cedrick was very professional and explained options best for our needs and performed the work quickly. Great service!” – Jeff D.

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Very good!

June 6, 2019

“Very good! Great guy – glad u sent him.” – Sandra L.

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Cedrick did a great job!

June 6, 2019

“Cedrick did a great job! Very thorough” – Zack P.

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He has become more of a member of my family than just a technician.

June 6, 2019

“Art has been servicing our heating and air conditioning for many years and has been very knowledgeable, friendly and helpful. He has become more of a member of my family than just a technician.” – David P.

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Confident my air units are in good hands. Thank you

May 24, 2019

“Joseph's attention to details and careful work make me confident my air units are in good hands. Thank you” – KATHRYN J.

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Great Work From KCA

April 9, 2019

Sabrina was my Comfort Specialist and she was great – she was knowledgeable and patient. She took the time to listen to what our specific needs were and didn’t try to up-sell us to systems we didn’t need or want (which I greatly appreciated). Jeremy and Ryan were my Installers and they were hard-working and…

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Great Job, As Always

April 8, 2019

Joseph did a great job, as always. He explained everything he was doing and answered all my questions. My only issue is the cost of these semi-annual maintenance visits. Too $$$. — Linda C.

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Highly Recommend!

March 5, 2019

Joseph O. and Francisco M. were very thorough in problem solving what I thought was a malfunction issue with the new thermostat that KCA put in back in February. The thermostat was fine, but the new device which was on an exterior wall, was not blocking the outside frigid air like the last thermostat, and…

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They are quick

January 25, 2019

They are quick to resolve any problems. Their employees are experienced in their field and very courteous. — Betty S.

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